About us
We got tired of losing calls
CTRL Assist started inside a busy services firm that was dropping roughly a third of its inbound calls. Not because anyone was careless — the phones simply rang while everyone was already on the phone.
The tools on offer were either enterprise phone systems that required a consultant to change a greeting, or chatbots that infuriated the people they were meant to serve. We wanted something that answered instantly, understood context, and knew when to get out of the way and fetch a human.
So we built it. Today CTRL Assist handles the first minute of the call — the greeting, the routing, the note-taking — so the people on your team can spend their attention on the part that actually needs judgment.
What we believe
Three rules we build against
The caller comes first
Automation should get someone to an answer faster, not trap them in a menu. If a feature makes callers repeat themselves, we don't ship it.
Boring reliability
A phone system that works 99% of the time is a phone system that fails every day. We optimize for the unglamorous kind of excellence.
Your data is yours
We don't train models on your calls or sell aggregate insights. Export everything, any time, in a format you can actually use.
Careers
We’re a small, remote-first team spread across three time zones. We hire people who like owning a problem end to end. If that sounds like you, send us a note about something you’ve built.
hello@ctrlassist.comStop letting the phone go to voicemail
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