Terms and Conditions

Businesses using CTRL Assist, operated by CTRL Assist, send text messages to people who have given them a mobile number and agreed to be contacted about their enquiry. Messages relate to that enquiry or matter and include replies from staff, appointment confirmations and reminders, requests for information needed to progress the matter, document and agreement status, and payment status.

Message frequency varies by conversation. Messages are sent in response to activity on a matter, not on a fixed schedule.

Message and data rates may apply. Charges depend on your mobile plan and carrier.

To stop messages, reply STOP to any message. You will receive confirmation and no further messages will be sent from that business. Reply START to resume.

For help, reply HELP or email hello@ctrlassist.com.

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and handset.

Consent to receive text messages is never a condition of purchasing any goods or services.

The service is for business use by people aged 18 or over with authority to bind the organization they register. You are responsible for the accuracy of your account details, for the security of your credentials, and for activity under your account.

You agree not to use CTRL Assist to:

• send messages to anyone who has not consented to receive them, or who has opted out;
• send unsolicited marketing, or content that is unlawful, fraudulent, deceptive, harassing or obscene;
• misrepresent the sender of a message, or send on behalf of a business you are not authorised to represent;
• record a call where the law requires consent you have not obtained;
• attempt to gain unauthorised access to the service or another organization’s data.

You are responsible for having a lawful basis to contact the people you contact, and for complying with the messaging, privacy and recording laws that apply to you.

You keep ownership of the information you put into the service. You grant us the licence needed to host and process it in order to provide the service. How we handle personal information is set out in our Privacy Policy.

Paid plans are billed in advance on the cycle shown at sign-up. Fees are non-refundable except where the law requires otherwise. Usage charges — including telephony and messaging — are billed as incurred. We will give notice before changing prices.

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on third parties, including telecommunications carriers, whose failures can affect it. Maintenance is scheduled outside business hours where practical.

You may close your account at any time. We may suspend or terminate access for breach of these terms, non-payment, or where continuing would expose us or others to legal risk. On termination you may export your data for 30 days, after which it may be deleted.

The service is provided “as is” to the extent permitted by law. We are not liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability in any 12-month period is limited to the fees you paid in that period.

Nothing here excludes liability that cannot lawfully be excluded.

We may update these terms and will post changes here with a revised date. Material changes will be notified to account administrators. Continuing to use the service after a change means you accept it.

Questions about these terms: hello@ctrlassist.com.

CTRL Assist, Toronto, Ontario, Canada